Faq
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International shipping may take 7-14 business days depending on the destination.
Do you offer express shipping?
Yes, we offer expedited shipping options at checkout. Express delivery usually takes 1-2 business days for domestic orders.
What countries do you ship to?
We currently ship to most countries worldwide. During checkout, you'll see if we deliver to your location.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached. Final sale items are not eligible for returns.
How do I initiate a return?
Please visit our Returns page and follow the instructions to generate a return label. Pack your item securely and attach the provided label.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. The time it takes for the refund to appear in your account depends on your payment provider.
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements. We recommend comparing your measurements to our size guide for the best fit.
Are your products true to size?
Our products generally run true to size, but we recommend checking individual product reviews for specific fit feedback from other customers.
Do you offer plus sizes?
Yes, many of our styles are available in extended sizes. Use our size filter to find available options.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Other Questions
Do you offer gift wrapping?
Yes, we offer premium gift wrapping services. Select this option at checkout and include your gift message.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order directly on our website.
What should I do if I receive a damaged item?
Please contact our customer service team immediately with photos of the damaged item and packaging. We'll arrange for a replacement or refund.